Tuesday, 12 June 2012

Delivering a better presentation / training course. No. 12. Know your colleagues.

This is the twelfth in a series of posts where I plan to discuss my ideas, tips and best practices for delivering a great presentation / training course. Know your colleagues.

How often do you meet a colleague or someone that you know vaguely and because you can't remember their name and are too embarrassed to ask, you simply nod politely and walk past them?

I do it too often.

Now what are they thinking?

Are they thinking, "I bet he's forgotten my name and is a bit embarrassed and doesn't want to admit it so he is simply nodding politely and walking past me."

Or are they thinking "How rude?".

QA have a lot of training centres. I haven't been to them all yet.

It would be good if we could issue training centre stickers or badges to collect and stick in a collectors album or on our laptops.

As I haven't been to all of the centres, it follows that I haven't met all of the Training Centre Administrators - TCAs or Classroom Support Engineers.

How many of you turn up to a training centre and don't know/can't remember/never asked the name of TCA or their equivalent?

A discrete call to someone who knows should secure you the names. Why not even email them to let them know you're coming on Monday?

Ask the TCA what time you can get in and ask Classroom Support Engineer if all is well with setup and do you need to bring anything.

Ask anything really but just engage. That way on Monday, you can get re-acquainted.

Furthermore, if there any problems with the room when you arrive, you don't have to ask the person whose name you don't know and who you only just recently nodded to where you might find the "Classroom Support person" who's name you also don't know.

By the way, if anyone is heading to Swindon for the first time (as I did last month), the TCA is Rebbeca Palmer and the Classroom Support Engineer is Justin Timbrell.

By the way. If I am going on site I will always contact the client in advance and ask the name of the person on reception and the name of the person that I should ask for.

I ask about the time that I can get on site and any do's or don'ts such as restrictions on bringing devices on site. If I feel I have developed a rapport with the client during the call, I might even ask if they have tea making facilities.

Is there a person I should contact if I need anything when on site? Are there any events planned? fire alarm, team meetings, etc.

I like to feel and appear to be in control when I arrive.

So. Tip # 12? Know your colleagues.

See you soon

Phil Stirpé
"I don't do average!"

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